Most snags have a one-line fix. If yours doesn't, a real person reads every email here.
Abigail isn't picking up what I type
Make sure the Abigail app is running — the browser companion needs it to store anything. Look for her in your system tray / menu bar.
If you just updated the browser extension, reload any AI chat tabs that were already open — a banner will tell you when this is needed.
Still stuck? Email us (below) with the name of the AI site you're on, your browser, and what you saw — a screenshot helps — and we'll work out what broke.
The desktop app won't open, or a download looks wrong
Grab the latest build straight from the download page — Windows, Apple Silicon, and Intel Mac are all there. If a specific build is misbehaving, tell us your OS version and what happened when you tried to open it.
Everything else
Write to hello@abigail.fyi — bugs, billing, feature requests, or just "this didn't work." A person reads it, not a ticket queue.
Questions about what Abigail does with your data belong on the privacy page instead.